Basics

The following documentation is provided to let users of the Webex status page programmatically access various elements on the page.

  1. Summary
  2. Status
  3. Components
  4. Incidents
  5. Scheduled-Maintenances



Summary

Get a summary of the status page, including a status indicator, component statuses, unresolved incidents, and any upcoming or in-progress scheduled maintenances.

Request:

/index.json

Response:

{
    "components":[
        {
            "updated_at":"2022-03-31T05:20:14.925Z",
            "group_id":null,
            "name":"Webex Meetings",
            "fedRAMP": false,
            "commercial": true,
            "created_at":"2018-09-27T18:55:50.320Z",
            "description":null,
            "id":"f39a9300c28611e8b87a2b7de57ea3ca",
            "position":10,
            "product_group":"WebexMeeting",
            "status":"operational",
            "isGroup":"Y",
            "components":[
                "fc5ed640c28611e89f7a893fb1236b0a"
            ]
        },
        {
            "updated_at":"2022-03-31T05:20:14.925Z",
            "group_id":null,
            "name":"Share content",
            "fedRAMP": null,
            "commercial": null,
            "created_at":"2018-09-27T18:55:50.320Z",
            "description":null,
            "id":"fc5ed640c28611e89f7a893fb1236b0a",
            "position":-1,
            "product_group":"WebexMeeting",
            "status":"operational",
            "isGroup":"N"
        }
    ],
    "incidents":[
        {
            "updated_at":"2022-04-01T10:03:52.837Z",
            "resolved_at":"2022-04-01T10:03:52.834Z",
            "impact":"minor",
            "incidentType":"INCIDENT",
            "fedRAMP": true,
            "commercial": false,
            "publicationId": "PUB0010751",
            "name":"Webex Control Hub: Administrators are unable to export Users in Webex Control Hub",
            "created_at":"2022-04-01T08:22:42.765Z",
            "incident_updates":[
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T09:56:37.204Z",
                    "created_at":"2022-04-01T09:56:37.204Z",
                    "body":"Engineering deployed a fix to mitigate any further impact. Org Administrators should now be able to export users in Webex Control Hub. Administrators may need to restart the browser if the issue still persists.\n\nWe will continue to monitor to ensure service stability.",
                    "status":"monitoring"
                },
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T09:23:10.352Z",
                    "created_at":"2022-04-01T09:23:10.352Z",
                    "body":"Engineering continues to work on service restoration. A fix is currently in-flight and will provide updates as they become available.\n\nWe apologize for the inconvenience this may cause.",
                    "status":"identified"
                },
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T08:22:42.847Z",
                    "created_at":"2022-04-01T08:22:42.847Z",
                    "body":"Engineering is investigating an issue which is impacting the Export Users function in Webex Control Hub. Org Administrators are unable to export User list from Webex Control Hub.\n\nWe are working towards restoring the services and apologize for the inconvenience this may cause.",
                    "status":"investigating"
                }
            ],
            "id":"e6d52fd0b19411ec8eea5d9449a69ca9",
            "status":"monitoring"
        }
    ],
    "scheduled_maintenances":[
        {
            "updated_at":"2022-04-09T20:50:18.189Z",
            "resolved_at":null,
            "impact":"maintenance",
            "incidentType":"MAINTENANCE",
            "fedRAMP": true,
            "commercial": false,
            "change": "CHANGE-8226, CHANGE-8227",
            "name":"Webex Control Hub Service Maintenance: April 09, 2022",
            "created_at":"2022-04-02T00:10:45.322Z",
            "components":[
                {
                    "updated_at":"2022-03-31T05:20:14.925Z",
                    "group_id":null,
                    "name":"Webex Meetings",
                    "created_at":"2018-09-27T18:55:50.320Z",
                    "description":null,
                    "id":"f39a9300c28611e8b87a2b7de57ea3ca",
                    "position":10,
                    "product_group":"WebexMeeting",
                    "status":"operational"
                }
            ],
            "incident_updates":[
                {
                    "incident_id":"577a92a0b21911ecb4c9d7c3f2187441",
                    "updated_at":"2022-04-02T00:10:45.368Z",
                    "created_at":"2022-04-02T00:10:45.368Z",
                    "body":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Saturday, April 09, 2022, 20:00 UTC\nComplete: Saturday, April 09, 2022, 21:00 UTC\n \n<strong>-- User Experience --</strong>\nDuring this maintenance window, you may be unable to access or experience issues accessing the Webex Control Hub until maintenance is completed.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period. Thank you for your patience as we continue to improve Webex services. \n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.",
                    "status":"scheduled"
                }
            ],
            "id":"577a92a0b21911ecb4c9d7c3f2187441",
            "status":"scheduled"
        }
    ],
    "status":{
        "indicator":"red"
    }
}



Status

Get the status rollup for the whole page. This response includes an indicator - one of green (operational), yellow (under_maintenance/degraded_performance/partial_outage), red (major_outage).

Request:

/status.json

Response:

{
     "status":{
        "indicator":"red"
    }
}



Components

Get the components for the status page. Each component is listed along with its status - one of operational, under_maintenance,degraded_performance, partial_outage, or major_outage.

Request:

/components.json

Response:

{
	"components":[
        {
            "updated_at":"2022-03-31T05:20:14.925Z",
            "group_id":null,
            "name":"Webex Meetings",
            "fedRAMP": false,
            "commercial": true,
            "created_at":"2018-09-27T18:55:50.320Z",
            "description":null,
            "id":"f39a9300c28611e8b87a2b7de57ea3ca",
            "position":10,
            "product_group":"WebexMeeting",
            "status":"operational",
            "isGroup":"Y",
            "components":[
                "fc5ed640c28611e89f7a893fb1236b0a"
            ]
        },
        {
            "updated_at":"2022-03-31T05:20:14.925Z",
            "group_id":null,
            "name":"Share content",
            "fedRAMP": null,
            "commercial": null,
            "created_at":"2018-09-27T18:55:50.320Z",
            "description":null,
            "id":"fc5ed640c28611e89f7a893fb1236b0a",
            "position":-1,
            "product_group":"WebexMeeting",
            "status":"operational",
            "isGroup":"N"
        }
    ]
}



Incidents

Incidents are the cornerstone of any status page, being composed of many incident updates. Each incident usually goes through a progression of statuses listed below, with an impact calculated from a blend of component statuses (or an optional override).

Status: Investigating, Identified, Monitoring, Resolved

Impact: None, Minor, Major, or Critical


Unresolved incidents

Get a list of any unresolved incidents. This response will only return incidents in the Investigating, Identified, or Monitoring state.

Request:

/unresolved-incidents.json

Response:

{
     "incidents":[
        {
            "updated_at":"2022-04-01T10:03:52.837Z",
            "resolved_at":"2022-04-01T10:03:52.834Z",
            "impact":"minor",
            "incidentType":"INCIDENT",
            "fedRAMP": true,
            "commercial": false,
            "publicationId": "PUB0010751",
            "name":"Webex Control Hub: Administrators are unable to export Users in Webex Control Hub",
            "created_at":"2022-04-01T08:22:42.765Z",
            "incident_updates":[
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T09:56:37.204Z",
                    "created_at":"2022-04-01T09:56:37.204Z",
                    "body":"Engineering deployed a fix to mitigate any further impact. Org Administrators should now be able to export users in Webex Control Hub. Administrators may need to restart the browser if the issue still persists.\n\nWe will continue to monitor to ensure service stability.",
                    "status":"monitoring"
                },
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T09:23:10.352Z",
                    "created_at":"2022-04-01T09:23:10.352Z",
                    "body":"Engineering continues to work on service restoration. A fix is currently in-flight and will provide updates as they become available.\n\nWe apologize for the inconvenience this may cause.",
                    "status":"identified"
                },
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T08:22:42.847Z",
                    "created_at":"2022-04-01T08:22:42.847Z",
                    "body":"Engineering is investigating an issue which is impacting the Export Users function in Webex Control Hub. Org Administrators are unable to export User list from Webex Control Hub.\n\nWe are working towards restoring the services and apologize for the inconvenience this may cause.",
                    "status":"investigating"
                }
            ],
            "id":"e6d52fd0b19411ec8eea5d9449a69ca9",
            "status":"monitoring"
        }
    ]
}

All incidents

Get a list of the 50 most recent incidents. This includes all unresolved incidents as described above, as well as those in the Resolved state.

Request:

/all-incidents.json

Response:

{
    "incidents":[
        {
            "updated_at":"2022-04-01T10:03:52.837Z",
            "resolved_at":"2022-04-01T10:03:52.834Z",
            "impact":"minor",
            "incidentType":"INCIDENT",
            "fedRAMP": true,
            "commercial": false,
            "publicationId": "PUB0010751",
            "name":"Webex Control Hub: Administrators are unable to export Users in Webex Control Hub",
            "created_at":"2022-04-01T08:22:42.765Z",
            "incident_updates":[
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T09:56:37.204Z",
                    "created_at":"2022-04-01T09:56:37.204Z",
                    "body":"Engineering deployed a fix to mitigate any further impact. Org Administrators should now be able to export users in Webex Control Hub. Administrators may need to restart the browser if the issue still persists.\n\nWe will continue to monitor to ensure service stability.",
                    "status":"monitoring"
                },
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T09:23:10.352Z",
                    "created_at":"2022-04-01T09:23:10.352Z",
                    "body":"Engineering continues to work on service restoration. A fix is currently in-flight and will provide updates as they become available.\n\nWe apologize for the inconvenience this may cause.",
                    "status":"identified"
                },
                {
                    "incident_id":"e6d52fd0b19411ec8eea5d9449a69ca9",
                    "updated_at":"2022-04-01T08:22:42.847Z",
                    "created_at":"2022-04-01T08:22:42.847Z",
                    "body":"Engineering is investigating an issue which is impacting the Export Users function in Webex Control Hub. Org Administrators are unable to export User list from Webex Control Hub.\n\nWe are working towards restoring the services and apologize for the inconvenience this may cause.",
                    "status":"investigating"
                }
            ],
            "id":"e6d52fd0b19411ec8eea5d9449a69ca9",
            "status":"monitoring"
        },
        {
            "updated_at":"2022-02-25T16:30:57.857Z",
            "resolved_at":"2022-02-25T16:30:57.854Z",
            "impact":"major",
            "incidentType":"INCIDENT",
            "fedRAMP": false,
            "commercial": true,
            "publicationId": "PUB0010751",
            "name":"Webex Control Hub: Unable to load the Webex Control Hub portal page",
            "created_at":"2022-02-25T16:05:04.967Z",
            "incident_updates":[
                {
                    "incident_id":"b2040570965411ecb4c9d7c3f2187441",
                    "updated_at":"2022-02-25T16:30:57.854Z",
                    "created_at":"2022-02-25T16:30:57.854Z",
                    "body":"The issue is now resolved.\n\nWe appreciate your patience while we addressed this service incident.",
                    "status":"resolved"
                },
                {
                    "incident_id":"b2040570965411ecb4c9d7c3f2187441",
                    "updated_at":"2022-02-25T16:19:05.569Z",
                    "created_at":"2022-02-25T16:19:05.569Z",
                    "body":"Engineering deployed a fix to mitigate any further impact. Users should now be able to successfully log into the Webex Control Hub portal.\n\nWe will continue to monitor to ensure service stability.",
                    "status":"monitoring"
                },
                {
                    "incident_id":"b2040570965411ecb4c9d7c3f2187441",
                    "updated_at":"2022-02-25T16:05:05.075Z",
                    "created_at":"2022-02-25T16:05:05.075Z",
                    "body":"Engineering is investigating an issue which is preventing users from loading the Webex Control Hub portal page. \n\nWe are working to restore services and apologize for the inconvenience this may cause",
                    "status":"investigating"
                }
            ],
            "id":"b2040570965411ecb4c9d7c3f2187441",
            "status":"resolved"
        }
    ]
}



Scheduled Maintenances

Scheduled maintenances are planned outages, upgrades, or general notices that you're working on infrastructure and disruptions may occurr. A close sibling of Incidents, each usually goes through a progression of statuses listed below, with an impact calculated from a blend of component statuses (or an optional override).

Status: Scheduled, In Progress, or Completed

Impact: Maintenance


Upcoming scheduled maintenances

Get a list of any upcoming maintenances. This response will only return scheduled maintenances still in the Scheduled state.

Request:

/upcoming-scheduled-maintenances.json

Response:

{
   "scheduled_maintenances":[
        {
            "updated_at":"2022-04-02T00:10:45.368Z",
            "resolved_at":null,
            "impact":"maintenance",
            "incidentType":"MAINTENANCE",
            "name":"Webex Control Hub Service Maintenance: April 09, 2022",
            "fedRAMP": true,
            "commercial": false,
            "change": "CHANGE-8226, CHANGE-8227",
            "created_at":"2022-04-02T00:10:45.322Z",
            "components":[
                {
                    "updated_at":"2022-03-31T05:20:14.925Z",
                    "group_id":null,
                    "name":"Webex Meetings",
                    "fedRAMP": true,
                    "commercial": false,
                    "created_at":"2018-09-27T18:55:50.320Z",
                    "description":null,
                    "id":"f39a9300c28611e8b87a2b7de57ea3ca",
                    "position":10,
                    "product_group":"WebexMeeting",
                    "status":"operational"
                }
            ],
            "incident_updates":[
                {
                    "incident_id":"577a92a0b21911ecb4c9d7c3f2187441",
                    "updated_at":"2022-04-02T00:10:45.368Z",
                    "created_at":"2022-04-02T00:10:45.368Z",
                    "body":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Saturday, April 09, 2022, 20:00 UTC\nComplete: Saturday, April 09, 2022, 21:00 UTC\n \n<strong>-- User Experience --</strong>\nDuring this maintenance window, you may be unable to access or experience issues accessing the Webex Control Hub until maintenance is completed.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period. Thank you for your patience as we continue to improve Webex services. \n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.",
                    "status":"scheduled"
                }
            ],
            "id":"577a92a0b21911ecb4c9d7c3f2187441",
            "status":"scheduled"
        }
    ] 
}

Active scheduled maintenances

Get a list of any active maintenances. This response will only return scheduled maintenances in the In Progress state.

Request:

/active-scheduled-maintenances.json

Response:

{
   "scheduled_maintenances":[
        {
            "updated_at":"2022-04-09T00:10:45.368Z",
            "resolved_at":null,
            "impact":"maintenance",
            "incidentType":"MAINTENANCE",
            "name":"Webex Control Hub Service Maintenance: April 09, 2022",
            "fedRAMP": true,
            "commercial": false,
            "change": "CHANGE-8226, CHANGE-8227",
            "created_at":"2022-04-02T00:10:45.322Z",
            "components":[
                {
                    "updated_at":"2022-03-31T05:20:14.925Z",
                    "group_id":null,
                    "name":"Webex Meetings",
                    "fedRAMP": true,
                    "commercial": false,
                    "created_at":"2018-09-27T18:55:50.320Z",
                    "description":null,
                    "id":"f39a9300c28611e8b87a2b7de57ea3ca",
                    "position":10,
                    "product_group":"WebexMeeting",
                    "status":"operational"
                }
            ],
            "incident_updates":[
                {               
                    "incident_id":"577a92a0b21911ecb4c9d7c3f2187441",
                    "updated_at":"2022-04-09T00:10:45.368Z",
                    "created_at":"2022-04-09T00:10:45.368Z",
                    "body":"The maintenance is currently in progress",
                    "status":"in progress"
                },
                {
                    "incident_id":"577a92a0b21911ecb4c9d7c3f2187441",
                    "updated_at":"2022-04-02T00:10:45.368Z",
                    "created_at":"2022-04-02T00:10:45.368Z",
                    "body":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Saturday, April 09, 2022, 20:00 UTC\nComplete: Saturday, April 09, 2022, 21:00 UTC\n \n<strong>-- User Experience --</strong>\nDuring this maintenance window, you may be unable to access or experience issues accessing the Webex Control Hub until maintenance is completed.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period. Thank you for your patience as we continue to improve Webex services. \n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.",
                    "status":"scheduled"
                }
            ],
            "id":"577a92a0b21911ecb4c9d7c3f2187441",
            "status":"in progress"
        }
    ] 
}

All scheduled maintenances

Get a list of the 50 most recent scheduled maintenances. This includes scheduled maintenances in Scheduled , In Progress or Completed state.

Request:

/all-scheduled-maintenances.json

Response:

{
    "scheduled_maintenances":[
        {
            "updated_at":"2022-04-02T00:10:45.368Z",
            "resolved_at":null,
            "impact":"maintenance",
            "incidentType":"MAINTENANCE",
            "name":"Webex Control Hub Service Maintenance: April 09, 2022",
            "fedRAMP": true,
            "commercial": false,
            "change": "CHANGE-8226, CHANGE-8227",
            "created_at":"2022-04-02T00:10:45.322Z",
            "components":[
                {
                    "updated_at":"2022-03-31T05:20:14.925Z",
                    "group_id":null,
                    "name":"Webex Meetings",
                    "fedRAMP": true,
                    "commercial": false,
                    "created_at":"2018-09-27T18:55:50.320Z",
                    "description":null,
                    "id":"f39a9300c28611e8b87a2b7de57ea3ca",
                    "position":10,
                    "product_group":"WebexMeeting",
                    "status":"operational"
                }
            ],
            "incident_updates":[
                {
                    "incident_id":"577a92a0b21911ecb4c9d7c3f2187441",
                    "updated_at":"2022-04-02T00:10:45.368Z",
                    "created_at":"2022-04-02T00:10:45.368Z",
                    "body":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Saturday, April 09, 2022, 20:00 UTC\nComplete: Saturday, April 09, 2022, 21:00 UTC\n \n<strong>-- User Experience --</strong>\nDuring this maintenance window, you may be unable to access or experience issues accessing the Webex Control Hub until maintenance is completed.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period. Thank you for your patience as we continue to improve Webex services. \n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.",
                    "status":"scheduled"
                }
            ],
            "id":"577a92a0b21911ecb4c9d7c3f2187441",
            "status":"scheduled"
        },
        {
            "updated_at":"2022-02-25T12:28:59.627Z",
            "resolved_at":null,
            "impact":"maintenance",
            "incidentType":"MAINTENANCE",
            "name":"Sydney Data Center Service Maintenance: February 25, 2022",
            "fedRAMP": true,
            "commercial": false,
            "change": "CHANGE-8226, CHANGE-8227",
            "created_at":"2022-02-16T14:43:18.340Z",
            "incident_updates":[
                {
                    "incident_id":"c7b868408f3611ec8eea5d9449a69ca9",
                    "updated_at":"2022-02-25T12:28:59.620Z",
                    "created_at":"2022-02-25T12:28:59.620Z",
                    "body":"This maintenance has been completed and all services are fully operational.",
                    "status":"completed"
                },
                {
                    "incident_id":"c7b868408f3611ec8eea5d9449a69ca9",
                    "updated_at":"2022-02-25T08:31:45.506Z",
                    "created_at":"2022-02-25T08:31:45.506Z",
                    "body":"The maintenance is currently in progress",
                    "status":"in progress"
                },
                {
                    "incident_id":"c7b868408f3611ec8eea5d9449a69ca9",
                    "updated_at":"2022-02-16T14:43:18.391Z",
                    "created_at":"2022-02-16T14:43:18.391Z",
                    "body":"Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades. \n\n<strong>-- Scheduled Maintenance Window --</strong>\nStart: Friday, February 25, 2022, 08:30 UTC\nComplete: Friday, February 25, 2022, 13:00 UTC\n \n<strong>-- User Experience --</strong>\nUser impact is expected to be limited to approximately five minutes while Webex app services are redirected. During this time, users may see a brief period of service latency or disconnect. If you encounter an issue during the maintenance period, please restart your application and then retry the operation.\n\nPlans for this maintenance are subject to change. This notice will be updated at https://status.webex.com during the maintenance period. Thank you for your patience as we continue to improve Webex services. \n\nFor help and support, visit our website at https://help.webex.com.\n\nThank you for your patience as we continue to improve the Webex services.",
                    "status":"scheduled"
                }
            ],
            "id":"c7b868408f3611ec8eea5d9449a69ca9",
            "status":"completed"
        }
    ] 
}