Incident Details

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Reference #
Occur Date
Location
Sector
Webex Service
Description
PUB0013373
Feb 10, 2025, 19:45 UTC
US Region
Commercial
Webex Calling
Webex Calling: Some users in the US region are experiencing PSTN call failures
PUB0013369
Feb 7, 2025, 04:29 UTC
APAC region
Commercial
Webex App
Webex App : Some users are unable to login to Webex App on Windows OS
PUB0013364
Feb 6, 2025, 21:00 UTC
All Regions
Webex for Govt.
Webex Control Hub
Webex Control Hub: Administrators are unable to upload personal contacts via the migration wizard in Webex Control Hub
PUB0013355
Feb 3, 2025, 07:18 UTC
All Regions
Commercial
Gateway and Solutions
Webex Instant Connect: Degraded service experience for Org Administrators
PUB0013352
Feb 1, 2025, 05:55 UTC
All Regions
Webex for Govt.
Webex Control Hub
Webex Control Hub: User creation and updating existing users failures
PUB0013344
Jan 31, 2025, 05:32 UTC
All Regions
Webex for Govt.
Webex Control Hub
Webex Control Hub: Login failures
PUB0013315
Jan 27, 2025, 04:53 UTC
APAC Region
Commercial
Developer API
Developer API : Some users are unable to login to 'https://developer.webex.com'
PUB0013312
Jan 24, 2025, 22:19 UTC
All Regions
Webex for Govt.
Webex Control Hub, Webex Hybrid Services
Webex Hybrid Services - Provisioning delays when creating new user entitlement for Hybrid Calendar Connector in Webex Control Hub
PUB0013311
Jan 24, 2025, 15:54 UTC
U.S Region
Commercial
Webex Calling, Webex Control Hub
Webex Calling: Unable to add devices from Webex Control Hub
PUB0013300
Jan 23, 2025, 18:38 UTC
US Region
Webex for Govt.
Webex Meetings
Webex Meetings: Organizations using the Webex Suite Meeting Platform might encounter issues with in-meeting functions
PUB0013288
Jan 16, 2025, 06:47 UTC
All Region
Commercial
Webex Cloud Registered Device
Webex Cloud Registered Device: Customer reports of Webex Device users unable to join Google Meet calls via WebRTC
PUB0013285
Jan 15, 2025, 04:37 UTC
US Region
Commercial
Webex Contact Center
Webex Contact Center Enterprise : Some customers may be experiencing degradation of services
PUB0013277
Jan 13, 2025, 15:32 UTC
US Region
Commercial
Webex Calling
Webex Calling: Call manager provisioning services are currently unavailable for some Dedicated Instance customers
PUB0013276
Jan 12, 2025, 21:34 UTC
US Region
Commercial
Webex Calling
Webex Calling : Dedicated Instance users may experience degradation of service
PUB0013275
Jan 12, 2025, 18:46 UTC
US Region
Commercial
Webex Calling
Webex Calling: Some customers are unable to provision Dedicated Instance applications via server and Webex Control Hub
PUB0013274
Jan 10, 2025, 16:35 UTC
US Region
Commercial
Webex Calling
Webex Calling: Customers are not able to cross launch Dedicated Instance applications hosted in the West Data Center
PUB0013272
Jan 10, 2025, 15:07 UTC
All Regions
Webex for Govt.
Webex Meetings
Webex Meetings: Some users are experiencing join meeting delay and failures with some in-meeting features
PUB0013269
Jan 9, 2025, 21:21 UTC
APAC Region
Commercial
Webex Calling
Webex Calling: Customers are experiencing provisioning delays for AU Carrier orders
PUB0013248
Jan 2, 2025, 14:50 UTC
US Region
Commercial
Webex Contact Center
Webex Contact Center: Some users are experiencing intermittent audio quality degradation for incoming calls
PUB0013247
Jan 1, 2025, 14:58 UTC
All Regions
Commercial
Webex App
Webex App: The file preview and download feature is failing in the Webex App
PUB0013246
Dec 30, 2024, 19:25 UTC
US Region
Commercial
Webex Contact Center
Webex Contact Center: Some users are experiencing intermittent audio quality degradation for incoming calls
PUB0013236
Dec 19, 2024, 15:02 UTC
US Region
Commercial
Webex Contact Center
Webex Contact Center: Login failures for Agents in the US region
PUB0013232
Dec 18, 2024, 15:13 UTC
All Regions
Webex for Govt.
Webex App
Webex App: Some users may have inaccurate Presence status when on a call or meeting
PUB0013231
Dec 18, 2024, 12:49 UTC
All Region
Commercial
Webex Calling, Webex for BroadWorks, Webex Control Hub
Webex Control Hub: Webex Calling Wholesale and Webex for Broadworks provisioning failures
PUB0013229
Dec 17, 2024, 17:00 UTC
US Region
Commercial
Webex Calling
Webex Calling: Dedicated Instance users in the US region may experience communication issues between data centers
PUB0013214
Dec 13, 2024, 14:45 UTC
US Region
Commercial
Webex App, Developer API, Webex Calling, Webex Contact Center, Webex Cloud Registered Device, Webex Hybrid Services, Gateway and Solutions, Webex Meetings, Webex Control Hub
Webex Services: Service degradation for multiple services hosted in the US region
PUB0013203
Dec 10, 2024, 01:33 UTC
Australia Region
Commercial
Webex Calling
Webex Calling: Users experience failures attempting to make outbound or receive inbound calls
PUB0013136
Nov 26, 2024, 01:52 UTC
Australia Region
Commercial
Webex Contact Center
Webex Contact Center : Users in Australia region may experience intermittent one-way audio while using WebRTC
PUB0013131
Nov 25, 2024, 20:33 UTC
All Regions
Webex for Govt.
Webex Hybrid Services
Webex Hybrid Services: Some users may experience delays with syncing meetings events between Microsoft 365 and Webex App and Devices
PUB0013131
Nov 25, 2024, 19:43 UTC
All Regions
Commercial
Webex Hybrid Services
Webex Hybrid Services: Some users may experience delays with syncing meetings events between Microsoft 365 and Webex App and Devices
PUB0013130
Nov 25, 2024, 03:48 UTC
Australia Region
Commercial
Webex Calling, Webex Contact Center
Webex Calling and Webex Contact Center: Users in the APAC region may experience intermittent delays with call establishment
PUB0013122
Nov 22, 2024, 19:35 UTC
All Regions
Commercial
Webex Control Hub, Webex Calling
Webex Calling: Some administrators may be unable to add numbers in Webex Control Hub
PUB0013119
Nov 22, 2024, 10:55 UTC
All Regions
Webex for Govt.
Webex Meetings
Webex Meetings: Some users may experience video call join failures
PUB0013112
Nov 22, 2024, 00:52 UTC
All Regions
Commercial
Webex Meetings
Webex Meetings: Users on Chrome or Edge browsers may be unable to view Webex Meetings screen sharing
PUB0013112
Nov 22, 2024, 00:46 UTC
All Regions
Webex for Govt.
Webex Meetings
Webex Meetings: Users on Chrome or Edge browsers may be unable to view Webex Meetings screen sharing
PUB0013118
Nov 21, 2024, 03:24 UTC
US & APAC Regions
Commercial
Webex Meetings, Webex App, Webex Control Hub, Webex for BroadWorks
Webex Services: Authentication failures
PUB0013110
Nov 19, 2024, 07:13 UTC
EMEA Region
Commercial
Webex Meetings, Webex App, Webex Cloud Registered Device, Webex for BroadWorks
Webex Services: Service degradation for multiple services hosted in EMEA region
PUB0013096
Nov 15, 2024, 03:03 UTC
All Regions
Webex for Govt.
Webex Control Hub, Webex Calling
Webex Control Hub: Missing data from Webex Calling media quality report
PUB0013095
Nov 14, 2024, 22:25 UTC
US Region
Webex for Govt.
Webex Calling
Webex Calling: Some users may experience intermittent voicemail transcription failures