Incident Details
Reference # | Occur Date | Location | Sector | Webex Service | Description | |
PUB0013373 | Feb 10, 2025, 19:45 UTC | US Region | Commercial | Webex Calling | Webex Calling: Some users in the US region are experiencing PSTN call failures | |
PUB0013369 | Feb 7, 2025, 04:29 UTC | APAC region | Commercial | Webex App | Webex App : Some users are unable to login to Webex App on Windows OS | |
PUB0013364 | Feb 6, 2025, 21:00 UTC | All Regions | Webex for Govt. | Webex Control Hub | Webex Control Hub: Administrators are unable to upload personal contacts via the migration wizard in Webex Control Hub | |
PUB0013355 | Feb 3, 2025, 07:18 UTC | All Regions | Commercial | Gateway and Solutions | Webex Instant Connect: Degraded service experience for Org Administrators | |
PUB0013352 | Feb 1, 2025, 05:55 UTC | All Regions | Webex for Govt. | Webex Control Hub | Webex Control Hub: User creation and updating existing users failures | |
PUB0013344 | Jan 31, 2025, 05:32 UTC | All Regions | Webex for Govt. | Webex Control Hub | Webex Control Hub: Login failures | |
PUB0013315 | Jan 27, 2025, 04:53 UTC | APAC Region | Commercial | Developer API | Developer API : Some users are unable to login to 'https://developer.webex.com' | |
PUB0013312 | Jan 24, 2025, 22:19 UTC | All Regions | Webex for Govt. | Webex Control Hub, Webex Hybrid Services | Webex Hybrid Services - Provisioning delays when creating new user entitlement for Hybrid Calendar Connector in Webex Control Hub | |
PUB0013311 | Jan 24, 2025, 15:54 UTC | U.S Region | Commercial | Webex Calling, Webex Control Hub | Webex Calling: Unable to add devices from Webex Control Hub | |
PUB0013300 | Jan 23, 2025, 18:38 UTC | US Region | Webex for Govt. | Webex Meetings | Webex Meetings: Organizations using the Webex Suite Meeting Platform might encounter issues with in-meeting functions | |
PUB0013288 | Jan 16, 2025, 06:47 UTC | All Region | Commercial | Webex Cloud Registered Device | Webex Cloud Registered Device: Customer reports of Webex Device users unable to join Google Meet calls via WebRTC | |
PUB0013285 | Jan 15, 2025, 04:37 UTC | US Region | Commercial | Webex Contact Center | Webex Contact Center Enterprise : Some customers may be experiencing degradation of services | |
PUB0013277 | Jan 13, 2025, 15:32 UTC | US Region | Commercial | Webex Calling | Webex Calling: Call manager provisioning services are currently unavailable for some Dedicated Instance customers | |
PUB0013276 | Jan 12, 2025, 21:34 UTC | US Region | Commercial | Webex Calling | Webex Calling : Dedicated Instance users may experience degradation of service | |
PUB0013275 | Jan 12, 2025, 18:46 UTC | US Region | Commercial | Webex Calling | Webex Calling: Some customers are unable to provision Dedicated Instance applications via server and Webex Control Hub | |
PUB0013274 | Jan 10, 2025, 16:35 UTC | US Region | Commercial | Webex Calling | Webex Calling: Customers are not able to cross launch Dedicated Instance applications hosted in the West Data Center | |
PUB0013272 | Jan 10, 2025, 15:07 UTC | All Regions | Webex for Govt. | Webex Meetings | Webex Meetings: Some users are experiencing join meeting delay and failures with some in-meeting features | |
PUB0013269 | Jan 9, 2025, 21:21 UTC | APAC Region | Commercial | Webex Calling | Webex Calling: Customers are experiencing provisioning delays for AU Carrier orders | |
PUB0013248 | Jan 2, 2025, 14:50 UTC | US Region | Commercial | Webex Contact Center | Webex Contact Center: Some users are experiencing intermittent audio quality degradation for incoming calls | |
PUB0013247 | Jan 1, 2025, 14:58 UTC | All Regions | Commercial | Webex App | Webex App: The file preview and download feature is failing in the Webex App | |
PUB0013246 | Dec 30, 2024, 19:25 UTC | US Region | Commercial | Webex Contact Center | Webex Contact Center: Some users are experiencing intermittent audio quality degradation for incoming calls | |
PUB0013236 | Dec 19, 2024, 15:02 UTC | US Region | Commercial | Webex Contact Center | Webex Contact Center: Login failures for Agents in the US region | |
PUB0013232 | Dec 18, 2024, 15:13 UTC | All Regions | Webex for Govt. | Webex App | Webex App: Some users may have inaccurate Presence status when on a call or meeting | |
PUB0013231 | Dec 18, 2024, 12:49 UTC | All Region | Commercial | Webex Calling, Webex for BroadWorks, Webex Control Hub | Webex Control Hub: Webex Calling Wholesale and Webex for Broadworks provisioning failures | |
PUB0013229 | Dec 17, 2024, 17:00 UTC | US Region | Commercial | Webex Calling | Webex Calling: Dedicated Instance users in the US region may experience communication issues between data centers | |
PUB0013214 | Dec 13, 2024, 14:45 UTC | US Region | Commercial | Webex App, Developer API, Webex Calling, Webex Contact Center, Webex Cloud Registered Device, Webex Hybrid Services, Gateway and Solutions, Webex Meetings, Webex Control Hub | Webex Services: Service degradation for multiple services hosted in the US region | |
PUB0013203 | Dec 10, 2024, 01:33 UTC | Australia Region | Commercial | Webex Calling | Webex Calling: Users experience failures attempting to make outbound or receive inbound calls | |
PUB0013136 | Nov 26, 2024, 01:52 UTC | Australia Region | Commercial | Webex Contact Center | Webex Contact Center : Users in Australia region may experience intermittent one-way audio while using WebRTC | |
PUB0013131 | Nov 25, 2024, 20:33 UTC | All Regions | Webex for Govt. | Webex Hybrid Services | Webex Hybrid Services: Some users may experience delays with syncing meetings events between Microsoft 365 and Webex App and Devices | |
PUB0013131 | Nov 25, 2024, 19:43 UTC | All Regions | Commercial | Webex Hybrid Services | Webex Hybrid Services: Some users may experience delays with syncing meetings events between Microsoft 365 and Webex App and Devices | |
PUB0013130 | Nov 25, 2024, 03:48 UTC | Australia Region | Commercial | Webex Calling, Webex Contact Center | Webex Calling and Webex Contact Center: Users in the APAC region may experience intermittent delays with call establishment | |
PUB0013122 | Nov 22, 2024, 19:35 UTC | All Regions | Commercial | Webex Control Hub, Webex Calling | Webex Calling: Some administrators may be unable to add numbers in Webex Control Hub | |
PUB0013119 | Nov 22, 2024, 10:55 UTC | All Regions | Webex for Govt. | Webex Meetings | Webex Meetings: Some users may experience video call join failures | |
PUB0013112 | Nov 22, 2024, 00:52 UTC | All Regions | Commercial | Webex Meetings | Webex Meetings: Users on Chrome or Edge browsers may be unable to view Webex Meetings screen sharing | |
PUB0013112 | Nov 22, 2024, 00:46 UTC | All Regions | Webex for Govt. | Webex Meetings | Webex Meetings: Users on Chrome or Edge browsers may be unable to view Webex Meetings screen sharing | |
PUB0013118 | Nov 21, 2024, 03:24 UTC | US & APAC Regions | Commercial | Webex Meetings, Webex App, Webex Control Hub, Webex for BroadWorks | Webex Services: Authentication failures | |
PUB0013110 | Nov 19, 2024, 07:13 UTC | EMEA Region | Commercial | Webex Meetings, Webex App, Webex Cloud Registered Device, Webex for BroadWorks | Webex Services: Service degradation for multiple services hosted in EMEA region | |
PUB0013096 | Nov 15, 2024, 03:03 UTC | All Regions | Webex for Govt. | Webex Control Hub, Webex Calling | Webex Control Hub: Missing data from Webex Calling media quality report | |
PUB0013095 | Nov 14, 2024, 22:25 UTC | US Region | Webex for Govt. | Webex Calling | Webex Calling: Some users may experience intermittent voicemail transcription failures |